Refund policy

Last Updated: November 13, 2026

At Giftyvo, customer satisfaction is our priority. We want you to be happy with every purchase. If you are not completely satisfied with your order, we are here to help.

1. Return Period

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be in its original packaging.
  • Include the receipt or proof of purchase.

Returns requested after the 30-day period may not be accepted.

2. How to Request a Return

To start a return, please contact our customer support team:

Email: support@giftyvo.store
Phone: +1 (951) 407-0726

Please include your order number and the reason for your return. Our support team will review your request and provide further return instructions.

Please do not send items back without receiving return instructions from our team.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your return is approved:

  • Your refund will be processed within 10 days of return approval.
  • The refund will be issued to your original payment method.
  • You will receive a confirmation once your refund has been processed.

Please note that your bank or payment provider may require additional time to display the refunded amount in your account.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@giftyvo.store.

We recommend contacting us as soon as possible after receiving your order. Please include your order number and clear photos of the issue so our team can assist you.

We will review the issue and work toward an appropriate solution.

5. Exchanges

If you would like to exchange an item, please contact our customer support team at support@giftyvo.store.

Our team will guide you through the available options.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return according to our return policy.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Website: https://www.giftyvo.store/
Address: 8100 Owensmouth Ave Apt 6, Canoga Park, CA 91304, United States
Phone: +1 (951) 407-0726
Email: support@giftyvo.store

Thank you for shopping with Giftyvo!