FAQ

Welcome to Giftyvo! Here are answers to some of the most common questions about our products, orders, shipping, payments, and returns.

1. What Does Giftyvo Sell?

Giftyvo specializes in modern, stylish, and lighting solutions designed to brighten your home and enhance your living spaces.

2. How Can I Place an Order?

Simply browse our website, select your favorite products, add them to your cart, and complete checkout using your preferred payment method.

3. What Payment Methods Do You Accept?

We accept:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Visa Electron
  • Discover
  • Diners Club
  • PayPal (if available at checkout)

4. How Long Does Shipping Take?

Orders are processed within 1–3 business days. Transit time is typically 1–4 business days, with estimated total delivery within 5–7 business days.

5. What Is Your Order Cut-Off Time?

Our daily order cut-off time is 5:00 PM . Orders placed after this time will begin processing on the next business day.

6. Can I Track My Order?

Yes! Once your order ships, you will receive a shipping confirmation email with tracking information, when available.

7. What Is Your Return Policy?

We offer a 30-day return period on eligible items from the date of delivery. Items must meet our return eligibility requirements.

8. How Long Do Refunds Take?

Once your return is approved, your refund will be issued to your original payment method within 10 business days. Your bank may require additional time to display the refund.

9. Can I Cancel or Change My Order?

Please contact us as soon as possible if you need to cancel or update your order. Changes may not be possible once your order has been processed or shipped.

10. What Should I Do If My Product Arrives Damaged?

Please contact us at support@giftyvo.store with your order number and clear photos of the damaged product. Our support team will assist you.

11. How Can I Contact Customer Support?

You can reach our customer support team through:

Email: support@giftyvo.store

Phone: +1 (951) 407-0726

Address: 8100 Owensmouth Ave Apt 6, Canoga Park, CA 91304, United States

Support Hours: Monday–Friday, 9:00 AM–5:00 PM.

12. Where Can I Find Your Store Policies?

You can visit our website's footer to find our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

Thank you for choosing Giftyvo!

We're always happy to help brighten your space.